Returns & exchanges

Your satisfaction is our utmost priority. Whilst we hope your purchase will meet your expectations, we are happy to offer a refund if ever you are not entirely satisfied with your products.

Return procedures

Products may be returned without any penalty and without specifying the reason, within fourteen days after the date of the receipt of the products purchased on our e-shop.

We merely ask you to send an email to info@charlottesydimby.com mentioning the name and sizes of the products to be returned.

The shipping fees and potential custom duties to send the products back are at your expense. The risks and costs are your responsibility.

 

The products must be returned to our Parisian boutique L’île aux Fées within a period of fourteen days following the date of receipt of the products to the address.

L’île aux Fées

66, rue Notre Dame des Champs

75006 Paris

France

After the products have been returned, L’île aux Fées shall check the conformity of the products. The product(s) must not have been worn, used, altered, washed or damaged.

When L’île aux Fées is able to confirm that such conditions have been met, the client shall receive the relevant confirmation of acceptance of the returned products by email.

The customer shall obtain a refund for the sums already paid to purchase the returned products.The sum will be refunded to as soon as possible, and in any case within 14 fourteen working days following the date on which to L’île aux Fées has received the return goods.If the recipient of the products is different from the individual who made the payment for such products, the sums shall in all case be refunded to the individual who made the payment. The shipping fees paid at the confirmation of the initial order will not be reimbursed.

Exchange procedures

If you are not fully satisfied with your purchase and wish to make an exchange with another product from our e-shop , we ask you to let us know of our choice within fourteen days after the date of the receipt of the products purchased on charlottesydimby.com

Please state the name and size of the products which you wish to return as well as the ones of those which you will like to receive in exchange. As our collections are highly limited, this will enable us to set them aside for you.

You will first have to send the products you wish to exchange at your own cost to our Parisian boutique following the return procedure explained in the two paragraphs above.

Upon receipt of the returned items and after having checked their conformity, we will send you free of charge the items set aside within the next 10 days. You will receive a confirmation by email as well as a tracking number.