All our collections are very limited with one of each size per design only to make each child feel special and unique. We do not restock but have new arrivals every month. To be first updated please send us an email at info@charlottesydimby.com

 If you are truly set on a specific design or if you have a special request (dress for a portrait, flower girl dress ect…) please don’t hesitate to write too. We will always do our best to make wishes come true.

There are two exceptions which are restocked : our iconic Princess Charlotte Dress and our white heirlooms. If your size is unavailable please contact us.

Lastly our Disney Princess dresses are made upon order - see here

To receive early previews, please send an email at info@charlottesydimby.com asking to be added to our first to know list. We also recommend following us on instagram where we frequently share sneak peaks of our upcoming designs.

We have created a tutorial to guide you on our Youtube Channel. 

Here are the step by step written instructions too : 

* Begin with the right sash when facing the back of the dress

* Cross the right over the left

* Cross the right under the left to place it vertically above the buttons. At this stage the two sashes are about equal length

* You can pull to make them stand firm and still

* Flap the top one which is covering the buttons back over the bottom part of the sash

* Make the loop. The sash which is located on top will be the one moving. It will come across and under the bottom one to make a hole

* Pull it in the loop until the little tip of the sash comes out

* Put the two sashes vertically

* Gently twist the right one towards you so that the small wing faces down

* Only then must you pull to finish the bow.

Yes, we have one unique children’s boutique in Paris named L’Ile aux Fées. All the items online are available at the store along with additional plush toys, books, bunnies and sweet gifts. We are located 66 rue Notre Dame des Champs 75006 Paris France. Pick up straight from the boutique is possible too. Please send us an email at info@charlottesydimby.com

Learn more about the boutique here

Each dress comes with two additional buttons, these are sewn inside the lining next to the composition tag on the right side when facing the dress laid flat before you.

If you cannot find them or have used both, please send us an email at info@charlottesydimby.com

Our dresses can be washed. Please use a delicate cycle and do not tumble dry. For more precise cleaning instructions click here.

Yes, we can happily wrap it and add a special personalised note to the parcel. Please send us an email at info@charlottesydimby.com explaining your specific wish.

Some banks have extremely strong safety measures and tend to block international transitions. We recommend calling your bank directly or using another payment method. If you need additional help, you can also contact us directly by email at info@charlottesydimby.com

Yes it is! Please contact us by email at info@charlottesydimby.com before placing your order. We will find the best express carrier to meet your wish.

Yes, we are also willing to help and make dreams come true. If you have a specific request, please contact us by email info@charlottesydimby.com expressing your wish. Please contact us 2 to 3 months ahead if possible.

This depends on the size, weight and location.

The best is to send us an email at info@charlottesydimby.com with your order number. We will do our best to meet your request.